Circle 33 has been working with residents to ensure changes are made for the better. We have come a long way, with much progress being made in the following areas;
This year we've been improving our improvements and fixing how we fix things. We have:
- Reduced target times for repairs to three days
- Extended appointment times: 8am to 8pm weekdays and 9am to 5pm on Saturdays
We involved residents in setting up the contract and we are continuing to work with residents in monitoring contractor performance too.
We will text your mobile (or call your landline) to confirm your repairs appointment and you can give us feedback on the repair by texting back. If you’re not satisfied we’ll call back straight away because it makes sense to sort it out on the spot.
We got the message that we had to get better at tackling anti-social behaviour. New measures are now in place and we hope you agree that the action being taken shows that we are in better shape to respond effectively.
- Staff are better trained and supported to tackle difficult cases
- We are applying best practice
- We are using new methods including professional witnesses and civil injunctions where appropriate, and working more effectively with the police and the judicial system
- Providing an out of hours support service for victims.
Keeping in touch
- We have introduced Neighbourhood Newsletters with details of your local team in response to your request to know who’s who
- Set up a Freephone number and a local 020 number so calling us costs less
- Services such as paying rent and checking your rent account and reporting repairs are available online.
Investing in communities
It’s people that live in houses so we put resources into supporting communities too. Just a few examples include:
- Leading on youth partnership work in Hackney and a range of young peoples’ projects in Waltham Forest
- Addressing health and well-being issues with a focus on older people in Waltham Forest
- Getting 379 people into accredited training with 39 having secured jobs through funding secured from Europe, the lottery and local councils
- Offering volunteer placements to 70 people with 12 moving into a job as a result, including Alison Jones who successfully applied for a job with Circle 33 and has recently won an achievement award.
Aids & Adaptations
£450,000 was spent on making life simpler for those with a disability or a lack of mobility. Examples include ramps and grab rails and help provided to obtain grant funding from local councils for larger adaptations such as level-access showers.