Our customers

Customers are at the heart of everything we do. Our 2008 status survey gave us a real insight into the backgrounds, beliefs and requirements of our residents and service users.

The results of the 2008 STATUS survey identify that the majority of tenants are aged between 25 and 54 (66%), live in households that are either one or two parent families with children under 16 (34%) or single adults on their own (34%); have a household income of between £100-199 per week (32%); and are not working or are retired (24% retired; 39% employed). High proportions have limiting disabilities (38%).

Key statistics for our customers

49%	of tenants are White, British
60%	Of tenants follow a Christian Religion (20% follow no religion)
38%	Of households have a disability, while 6% use a wheelchair
77%	Of tenants identify themselves as being heterosexual (20% prefer not to say)
60%	Of Households have no children under the age of 16 living with them (33% of households have children under 16)
71%	Have been tenants for more than 6 years (only 3% having held their tenancy for less than 12 months)
55%	Of Households are reliant on Housing Benefit to assist with their rent
65%	Of Tenants are Female
35%	Of Tenants are Male