Customer Services
How to pay your rent
Rent Statements
Residents will from now receive their rent statement with their residents' newsletter -Homematters. This is a new look rent statement and we have included an easy guide to help you understand your new rent statement. Click on 
Easy Guide (303 KB) to download a copy.
Please note, that Merton Priory Homes (MPH) is a Registered Social Landlord, housing benefit payments are made to us like every other Registered Social Landlord which is every four weeks in arrears. Because of this, if you are in receipt of housing benefits the rent statement you have received may show your rent account to be in arrears when it may not be.
How do I pay my rent?
Below are the various ways that you can pay your rent:
By Direct Debit
Direct Debit is the easy way for you to pay your rent. You can instruct us to collect money from your bank or building society account. We will let you know:
- The date that we will collect the money
- How much we will collect
The direct debit scheme is quick and easy and you do not have to remember when to pay. The scheme is protected by the Direct Debit Guarantee. Direct Debit forms are available from your Housing Office. Please ask your housing officer for the form, or contact us.
Using the Allpay system
You can use your rent payment swipe card at post offices, shops and garages across the United Kingdom showing an e.pay, Payzone or Paypoint sign. Go to Allpay website to find out your nearest place to pay.
By Text
You can also pay your rent by text message, using our All Pay service.
To access this option you need to:-
- Register with AllPay by going to their Allpayments website
- Provide your credit/debit card and AllPay payment card details and select a Text Code for your payment card. You will automatically receive a Text Password for each credit/debit card you want to use. Once you have registered, you will receive a welcome email and a text confirming that your registration has been accepted.
By credit or debit card
You can make payments using a credit or debit card by calling the 24-hour Allpay payment line, 0844 557 8321. You can also call the MPH offices during office hours on 0300 500 3000, and an officer will make the payment into the Allpay system for you. There will be no charge for paying by credit or debit card.
By standing order
This can be be arranged with your bank or building society.
Standing orders are payable to:
Customer Name - Merton Priory Homes
Account Number - 39529134
Sortcode - 60-00-01
Please ask your housing officer for the form, or contact us.
Pay your rent on-line
You can pay your rent directly on the Allpay website. You will need to enter your rent payment card details.
From your salary
If you work for us, you can have your rent taken out of your salary. Please ask your housing officer for a form.
Responsibility for payments
Whichever method of payment you choose, you remain responsible for payments reaching your account on time.
What should I do if I can not pay my rent?
If you can not pay your rent for whatever reasons you should contact your housing officer straight away. We will treat your case privately and fairly. Let us know of any difficulties quickly and we can often help you. If you delay contacting us or fail to pay your rent, you would build up rent arrears and you could be at risk of losing your home.
The earlier you contact us the easier it is for us to help you. We may help by:
- Allowing you to clear the amount you owe in instalments.
- Suggesting how to increase your income (for example by claiming welfare benefits).
- Suggesting how you can manage your debts.
- Advising you where you can get independent advice.
- Arranging for direct payments to be made from the benefits you receive.
Avoid these potential pitfalls, and there should not be a problem. Our aim is for you to stay in your home and help you find ways to pay your rent. If you are having problems paying your rent please speak to your Housing Officer straight away who would be able to refer you to Merton Debt and Welfare Benefits Advice for additional help.
Annual Rent Increase - Frequently Asked Question
Contact us
Tel: 0300 500 3000
Email: contact.mph@circle.org.uk
Merton Priory Homes
The Grange
1 Central Road
Morden
Surrey
SM4 5PQ
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