Compliments and complaints

If you would like to make a complaint or comment, or a compliment regarding our service, please fill out the form below.

Please note, if you are making a complaint, this will enter our formal complaints procedure.

Fields marked with an asterisk must be completed.

Your name *

Your address *

Your email address

Your daytime contact number

Best time of day to contact you

Would you like to make a compliment, complaint or comment? *
Compliment
Complaint
Comment

Date (of service received or incident)

Please provide details of your complaint / compliment / comment *

If you are making a complaint, please tell us how you would like us to put it right

Please give details of any harm, loss, damage or inconvenience you have suffered in relation to this

Is this the first time you have made a formal complaint regarding this issue
Yes
No

If no, please provide us with your complaints reference number and the date of your original complaint (separated by a comma)

Last modified 25/04/12

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Customer Service Centre
6 Polydamas Close (Off Fairfield Road)
London, E3 2YJ

Tel: Local rate: 0300 500 1500
Fax: 0203 583 1517
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