Customer Services
Resident involvement
By getting involved you are able to influence decisions which affect your housing services. You have the opportunity to get your voice heard and can influence the shaping of our services. By letting us know your views on the services we provide you enable us to better understand your needs so that we can deliver better quality and customer focused services, making your area an even better place to live. Our options for getting involved can also provide you with the opportunity to develop new skills make new friends.
What are my options?
There are many ways that you can get involved, depending on what you are interested in and how much time you have to commit.
You can choose from the following options:
- Taking part in surveys and questionnaires
- Taking part in estate and block inspections. View the inspection dates for 2012
- Becoming a member of your Residents' Group
- Taking part in mystery shopping
- Becoming a member of the Resident Editorial Panel
- Becoming a member of the Readers' Email Panel
- Becoming a member of the Residents' Federation
- Becoming a member of the Have Your Say Panel
- Taking part in Focus Groups
- Taking part in Decent Homes Groups
- Becoming a member of the Old Ford Board
- Becoming a member of the new Residents' Scrutiny Panel. Please click here for more information about the role. If you have any questions please contact Shirley Neighbour,Resident Services Participation Manager or alternative you may like to look at our list of
Frequently Asked Questions (3.5 MB). - Taking part in any training opportunities
To find out more information about each of these opportunities you can download Old Ford's Guide to Resident Involvement (3.9 MB). You can also visit Old Ford's Residents' Federation desk at our office or contact the Residents' Federation or Shirley Neighbour, Resident Services Participation Manager on the contact details below.
Events: View the Old Ford 2012 Events Calendar (1.8 MB).
Contact us:
You can contact the Residents’ Federation on 0208 981 7419 or 0203 583 1501 or you can contact Shirley Neighbour, Resident Services Participation Manager, on 0203 583 1526 or email shirley.neighbour@circle.org.uk
