Rent

Rent is a weekly charge paid by residents for the occupancy of their home. Whichever method of payment you choose, you remain responsible for payments reaching your account on time. Please quote your tenancy reference number on all payments.

When you moved into your new home, you signed a tenancy agreement that requires you to pay your rent weekly in advance. Your tenancy agreement is a legal contract. If you do not keep to it, there are steps we can take to end your tenancy. Don’t let this happen to you!

How can I pay my rent?

All rents are due weekly in advance. If you wish to pay monthly you need to pay monthly in advance. You can pay your rent by the following methods:

• Over the Internet

You will need to enter your rent payment card details.

Allpay's secure payments website.

Or by calling Allpay: 24 hour payment line

0844 557 8321

• Using the Allpay system

You can use your rent payment swipe card at post offices, shops and garages across the United Kingdom showing an e.pay, Payzone or Paypoint sign. Go to Allpay outlets to find out your nearest place to pay. You will receive a receipt showing the date and the amount paid. The receipt is your only proof of payment – please check it carefully before leaving the counter and then keep it in a safe place for future reference. Also allow 3-4 working days to show on your rent account.

• By Text

You can also pay your rent by text message, using our All Pay service.
To access this option you need to:-

Register with AllPay by going to their Allpayments website Allpay

Provide your credit/debit card and AllPay payment card details and select a Text Code for your payment card. You will automatically receive a Text Password for each credit/debit card you want to use. Once you have registered, you will receive a welcome email and a text confirming that your registration has been accepted.

• By Direct Debit

The direct debit scheme is quick and easy and you do not have to remember when to pay. The scheme is protected by the Direct Debit Guarantee. South Anglia Direct Debit Form (269 KB)

Direct Debits can be arranged for payments to be made monthly, 4 weekly, fortnightly or weekly. In most cases these can be completed over the telephone. This way you can ensure that your rent is paid in time. You remain in control of the payments as you can stop the direct debit at any point should the need occur.

• By Standing Order

This can be arranged with your bank or building society.
Standing orders are payable to:

Customer Name – South Anglia Housing
Account Number - 83474633
Sort code – 60-15-31

Please ask your Income officer for more information.

• By credit or debit card

You can make payments using a credit or debit card by calling the 24-hour Allpay payment line, 0844 557 8321. You can also call the South Anglia offices during office hours on 0800 694 0159, and an officer will make the payment into the Allpay system for you. There will be no charge for paying by credit or debit card.

If you lose your payment card, please contact Customer Services on 0800 694 0159 (from a landline) or low cost local number 0845 600 1543 for a replacement

You can also view your rent statements (and repairs history) by logging in to 'My Account'. (You'll need to sign up with a valid email address, tenant ID, and Allpay number to receive your log-in).

Your income team are available for enquiries during office hours, and until 6.30pm on Tuesdays. So give us a call:

01279 714 799

Please note that if you receive Housing Benefit you are responsible for claiming it and providing any information the Housing Benefit department asks for. It is very important that you tell them if your circumstances change to avoid under or overpayments.

Last modified 02/05/12