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Latest performance
At a glance: quarterly performance for general needs housing
| Performance indicator | Quarter 4 2011/12 performance year to date | Quarter 4 2010/11 performance year to date | 2011/12 targets | On target? |
|---|---|---|---|---|
Satisfaction with the way their landlord dealt with their last repair | 95.4% | 92.9% | 95.0% |
|
Satisfaction with the services provided by the landlord | 90.4% | 87.7% | 85.0% |
|
Satisfaction that views are being taken into account | 83.4% | 83.2% | 68.0% |
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Benchmarking
Benchmarking is a process we use to compare our performance to other housing associations. By looking at performance measures such as performance indicators and costs and by comparing like for like, we can see how one service compares to another. The “weaker” performers can then learn from the processes and approaches of the “stronger” performers. Sharing and analysis of best practise provides a wealth of ideas to improve services to residents.
Wherry is a member of HouseMark, a national company that is the leading source of cost and performance data for social housing. We supply them with performance information on a quarterly and yearly basis, for benchmarking against other housing associations.
HouseMark have recently developed a benchmarking dashboard. This allows us to see how we are performing in terms of value for money against a range of services. To view our dashboard, click below
Complaints Performance
To see our complaints performance please click here
STATUS Survey
- During July & August 2010 we undertook our STATUS survey, which 550 of our residents responded
to. - Housing Associations are required to complete an independent survey seeking residents’ views about the performance of the organisation every 3 years.
A summary of the results of our 2010 STATUS Survey carried out by CELLO mruk can be found here.
How Are We Doing? (3.1 MB)
The questions asked within the survey were set by the Tenant Services Authority (TSA) and the Department of Communities and Local Government (DCLG).
Published Performance Updates
We publish our performance in our resident newsletter, Home Matters, on a quarterly basis so our customers can also see how we are performing and how we are addressing any dips in our performance.
Click on the links below to see our published performance updates:
Performance update Winter 11 (719 KB) Performance update Autumn 11 (472 KB) Performance update Summer 11 (397 KB) Performance update Spring 11 (373 KB) Performance update Winter 10 (475 KB) Performance update Autumn 10 (310 KB) Performance update Summer 10 (306 KB) Performance update Spring 10 (142 KB) Performance update Winter 09 (224 KB) Performance update Autumn 09 (456 KB) Performance update Summer 09 (151 KB)
Our performance from April 2010 to March 2011 improved in comparison to the same time in 2009/2010. Please click the link below to view how we performed.
Wherry Performance 2010/2011 (252 KB) Wherry Performance 2009/2010 (58 KB) Wherry Performance 2008/2009 (61 KB)
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